Asked quite often
FAQ
Are the products available in stock?
All items are available in stock and are shipped on the next business day.
Which countries do you ship to?
I ship to Israel and most countries worldwide.
What are the delivery times?
- Domestic shipping within Israel: 1–5 business days, not including the day of shipment.
- Standard international shipping: approximately 10–14 business days.
- Express international shipping: approximately 4–10 business days.
- A tracking number will be provided once the order is shipped.
Are there any additional costs such as customs or taxes?
All prices on this website include VAT as required by Israeli law.
Duty and import taxes for countries other than Israel are the responsibility of the customer.
For the United States, there are no additional charges, as we ship DDP and pay all import taxes and duties on your behalf.
Can I return or exchange a product?
Yes. Returns and exchanges are accepted within 14 business days, provided the item is new, unused, and in its original packaging.
An invoice or receipt is required. Please contact me for further details.
What are the costs for returns and exchanges?
- Return shipping within Israel: 30 ILS.
- Exchange (reshipment) shipping within Israel: 50 ILS.
- Returns or exchanges at the studio: free of charge, by appointment.
- International returns must be arranged and paid for by the customer.
Are shipping fees and taxes refundable?
No. Shipping fees, import taxes, TARIFF charges, or customs fees (including DDP duties paid by us for U.S. shipments) are non-refundable.
What should I do if the item arrived damaged?
Please send photos of the item and its packaging within 48 hours of receiving the shipment.
Once approved, a replacement item will be sent.
How can I make a payment? Can I pay by phone or via Bit?
Payments on the website are processed securely by entering credit card details or using PayPal.
If you prefer to make the payment by phone, or via Bit or PayBox, please contact me and I will be happy to assist you: +972-50-4495922
How can I contact you?
Email: lihilemp@yahoo.com
Phone or WhatsApp: +972-50-4495922
Or through the chat on my website.